Refund Policy — FlourishTalk

Last updated: June 2026

FlourishTalk is the company behind a family of wellbeing brands — FlourishIQ, RunWell4Life, GolfWell4Life and InspireWell4Life — created by Dr Alten du Plessis. FlourishTalk is the seller and payment processor for these brands' products, which is the name that appears on your statement. We sell digital products — card decks, ebooks, online courses and memberships. Because access (or your personalised download) is delivered electronically and immediately, purchases are generally final. That said, we want every customer to feel fairly treated — here is exactly how we handle refunds.

💬 In short: if something has genuinely gone wrong — you were charged twice, charged in error, or you truly cannot access what you paid for — contact us and we'll put it right. We just can't refund a personalised product that's already been generated, or a course already worked through.

1. Personalised decks & ebooks

These are made to order with your name, so — like any personalised product — they cannot be returned once generated and delivered.
If you were charged in error, bought the same item twice, or a technical fault on our side stops you downloading what you paid for and we cannot resolve it, email us and we'll refund it.

2. Courses & memberships

Charged-in-error or duplicate course purchases are refunded; a course substantially accessed or completed is no longer eligible.
Memberships are billed up front per period. Cancel any time — billing stops and you keep access to the period you've paid for. We don't refund time already paid, but you'll never be billed again.

3. Group & branded-edition orders

If codes have not yet been redeemed (or copies not yet generated), contact us for a correction or refund of the unused portion. Copies already generated, or seats already redeemed, are treated like the personalised purchases above.

4. International purchases

If you bought from outside South Africa, your payment was processed by Paddle.com as our merchant of record. Refunds for those orders are arranged together with Paddle under their buyer terms — contact us.

5. How to request a refund

Email support@flourishtalk.co.za with your name, the email you purchased with, and a short note about what happened, within 14 days of the charge. Approved refunds are returned to your original payment method.